April 1, 2021 - 1:20 pm
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Being accessible is good.  Accessible to friends and family. To patrons and proteges. To clients and customers.To team members and other stakeholders.  When we’re accessible, others feel free to share their issues and concerns. Their wants and needs. Their

March 17, 2021 - 3:21 pm
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During this week’s SXSW Conference, I dropped in on a discussion about creating customer experiences (this particular session focused on the Virgin Hyperloop passenger experience).  A word that kept popping up was “welcoming”—and for good reason. Customers and clients

March 4, 2021 - 7:05 am
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Benjamin Franklin was much more than the fellow who flew kites during thunderstorms to prove lightning was electricity. In addition to being a great statesman, Franklin was a creative guy. He invented the lightning rod, bifocal glasses and clean-burning

May 14, 2020 - 10:12 am
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There are two types of people in the world. Those who see life as a privilege and those who see life as a problem. “The first type is enthusiastic, energetic, resistant to shock, responsive to change,” wrote Arthur Gordon,

September 6, 2019 - 5:13 am
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When John Williams first played his ominous two-note “shark theme” score on a piano, Jaws director Steven Spielberg laughed because he thought the composer was joking with him. But Williams didn’t give up on the idea. He kept encouraging

August 9, 2019 - 9:28 am
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Pure, painful panic often occurs right before a presentation, when a presenter realizes all eyes and ears are about to be focused on them. Fire alarms go off in the brain. Stress hormones cause sweaty palms and racing heartbeats.

January 22, 2019 - 4:40 pm
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“Emotion Lotion” is what composer Quincy Jones calls music he creates to add moods and feelings to films. I’m not suggesting you add soundtracks to presentations. But I do recommend adding Emotion Lotion in the form of stories and

January 9, 2019 - 3:08 pm
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                                          “The most important conversations I have                                                    are the ones I have with myself.” George Raveling, the legendary basketball coach, made the above statement while discussing the impact self-talk can have on attitudes and actions. I often cite